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Bangladesh Biman to launch automated service management system

Biman logoBiman will introduce an automated passenger service management system (PSS) to stop irregularities and misuse of funds worth about Tk 1.0 billion a year, official sources said.

Under the plan, Biman intends to transform the entire manual reservation, fare and pricing, ticketing, inventory control, departure control and revenue management into an automated system by September 30, 2015.

A high official at Biman, preferring anonymity, said that the state-owned airlines had to incur loss estimated at around Tk 1.0 billion a year for irregularities due to the manual system.

“Introduction of increased level of sophistication in revenue management and in commercial control over agencies as well as development of tighter policies regarding inventory and booking abuse will ensure an extended network,” he added.

Biman director (Marketing and Sales) Mohammad Shah Newaz has already issued a ‘request for proposal’ in this connection.

According to the plan, Biman wants to automate reservations, fares and pricing, electronic miscellaneous documents, inventory control and departure control to win passenger acceptance.

The proposed PSS will also include the launching of automated re-accommodation and automated management of irregular operations for passenger protection, APIs (web-services) to support in-house developments, integration and/or third-party solutions, such as metasearch or direct agency connections, tour operating or corporate distributions.

Under the PSS, Biman will also introduce a revenue management system for revenue integrity and data warehousing (bookings, ticketing).

The plan will ensure automated airline-partner connectivity.

“All current and future GDS connectivity, including the physical links between the systems with current and future partner-airline connectivity, will be put in place,” the official said.

The plan will also help in merchandising and e-commerce through all channels including mobiles, web, airports, call centres, partner airlines and travel agencies by way of direct connections (API) and GDS support, tour operators and other third-party distributors, he added.

The resultant solution will cover a wide range of areas related to Biman. They are not limited to passengers’ booking of flights, reservation agents, airport agents, third-party ground-handlers, staff and contractors, airline partners and GDS subscribers.

The automation will also include travel agents (accredited and non-accredited), tour operators and corporate customers as listed service recipients.

Currently, a good number of Biman passengers, who reconfirm or purchase tickets from Biman sales centres, allege wastage of time, demand for extra money for reconfirming/ticketing, and artificial ticket crisis.

In addition, some travel agents are alleged to be illegally favoured. It is said that the money the travel agents collect against purchase of tickets is not deposited with Biman, and submission of daily statements and money deposits on weekly basis is not followed by the agents properly.

Source: Financial Express

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